Reference

Your Rights and Our Terms at maju24

These legal terms govern your account, your data and your relationship with maju24 — written plainly so you know exactly where you stand. Access to this platform depends on local law and is available where local law permits in Malaysia.

Account TermsData & PrivacyCookies PolicyUser RightsContact & Requests
maju24 Your Rights and Our Terms at maju24
LEGAL CONTACT PATHS

Reach Us for Legal and Policy Matters

For legal queries — account disputes, data access requests, or clarification on any policy clause — we have dedicated contact paths that route directly to the right team. General game or payment questions go to our standard support channel; legal and data requests need the paths below to reach the correct desk without delay.

Team online

Live Chat — Legal Queue

Open the chat widget from your account dashboard and select the Legal or Policy category. This routes your query directly to our compliance desk rather than general support.

Email — Data and Rights Requests

Send formal data access or deletion requests by email to the address listed in your account settings under Privacy. Include your registered email and the specific right you are exercising.

Account Help Centre

The Help Centre under your account menu holds published versions of all current policy documents. Check there first if you want to verify a clause before contacting us.

ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Security

We operate account security and data handling in ways that are specific and verifiable, not just declared. Players in Kuala Lumpur and across Malaysia can check these practices directly through their account settings rather than taking our word for it. Here is how each area works in practice.

Data Handling

We collect only what is needed to run your account — registration details, payment records and session logs. Nothing is shared with external parties outside the payment processors you choose, such as Touch 'n Go eWallet or Boost.

Cookies and Tracking

Our site uses functional cookies to keep your session active and analytical cookies to improve page performance. You can adjust cookie preferences from the footer of any page without losing your account session.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised session in your account activity log, use the secure logout option immediately and contact our live chat.

Retention and Deletion

Account records are held for the period required under applicable Malaysian rules. Once that period ends, data is deleted. You can submit a deletion request earlier via the email path in your account settings.

Common Legal Questions About Your maju24 Account

These are the questions we receive most often about account terms, data rights and policy requests. Each answer reflects how our platform actually works — not a generic template.

Yes. Send a data access request to the email address in your account settings under Privacy. Include your registered email and we will respond within the period required by applicable local rules.

Submit a deletion request via the same Privacy email path. We will confirm receipt, verify your identity against the account, and process deletion once the mandatory retention period has passed.

Only with the payment processor you select — Touch 'n Go eWallet, Boost, GrabPay or your FPX bank. We do not sell account or payment data to advertisers or unrelated third parties under any circumstances.

We notify you at your registered contact address before changes take effect. You have a notice period to review them. Continued account use after that period means you accept the updated terms.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that your use complies with the laws applicable to you in your specific location within Malaysia.

Start by contacting live chat and selecting the Legal or Dispute category. If the matter is unresolved, follow up by email with your account reference and a description of the specific clause in dispute.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.