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How maju24 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through channels like Touch 'n Go eWallet, Boost, and GrabPay, and keep your session secure.

Account data protectionPayment privacy via Touch 'n Go eWallet, Boost, GrabPayYour right to access and delete dataSecure data storage practicesNo data sold to third parties
maju24 How maju24 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply a layered approach to data security — encryption at rest, session tokens that expire after inactivity, and two-factor verification when you log in from a new device. Cookies on the platform serve functional and analytics purposes only; we do not use advertising cookies that track you across other websites. You can review your cookie preferences through the consent tool shown on your first visit.

Encryption and Storage

All account and payment data is encrypted at rest using industry-standard protocols. Payment tokens from Touch 'n Go eWallet, Boost and GrabPay are stored in isolated environments, separate from account credentials.

Cookie Policy

We use functional cookies to keep your session active and analytics cookies to understand which parts of the platform you use most. No advertising or cross-site tracking cookies are deployed.

Data Retention

Your personal data is kept for as long as your account is open plus the period required by Malaysian financial compliance rules. Once a deletion request is verified and processed, data is removed from active systems and scheduled for purge from backups.

Your Rights and How to Exercise Them

You have the right to access, correct or request deletion of your personal data at any time. Submit your request through live chat or our support email; we verify your identity first to protect your account from unauthorised deletion requests.

PRIVACY CONTACT PATHS

How to Reach Us on Data Matters

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our account support team is the right first point of contact. We aim to acknowledge data requests within one business day and resolve them within the timeframe required by applicable law. Reach us through the channels below.

Live Chat Start a live chat session directly from the maju24 site. Our account support team handles data and privacy questions alongside general account help.
Email Support Send your data request or privacy concern to our support email address. Include your registered account email so we can verify your identity before processing any request.
Account Help Centre Log in to your account and open the Help section. From there you can submit a formal data request form, which routes directly to our privacy handling team.

Common Questions About Your Data on maju24

The questions below cover what we hear most from people checking their rights, asking about cookies, or wanting to know how payment data is handled after a transaction completes.

We collect your name, email address, contact number and preferred currency. Payment method references — such as a Touch 'n Go eWallet or GrabPay transaction ID — are recorded when you fund your account, but your full wallet credentials are never stored with us.

We share data only with payment processors needed to complete your transactions, such as those handling DuitNow or FPX transfers. Those processors are contractually required to protect your data. We do not sell or rent personal information to any marketing or advertising network.

We retain your data while your account is active and for the period required under applicable Malaysian financial regulations after that. If you request deletion, we remove your data from active systems promptly after verifying your identity, then schedule it for purge from backup storage.

Yes. Submit a data access request through live chat or our support email with your registered account email. We verify your identity before compiling and sending your data summary, which covers account details, payment references and session history.

We store the transaction reference number to confirm the payment cleared and to support any dispute resolution. The actual wallet credentials or card details behind your Boost or GrabPay payment are handled by the payment processor and are not accessible to our internal team.

Cookies on our platform keep your session running and help us see which sections you visit most. We do not use cross-site advertising cookies. You can review and adjust your cookie choices using the consent tool shown on your first visit, or through your browser settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.