Reference

What You Agree To When You Use maju24

These terms set out the rules that apply to your maju24 account — from how you fund it with Touch 'n Go eWallet, Boost, or GrabPay, to how withdrawals are processed and how we handle disputes.

Applies to all account activityCovers Touch 'n Go eWallet, Boost, GrabPayEligibility subject to local lawUpdated terms notified via accountContact support for any clarification
maju24 What You Agree To When You Use maju24
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you believe something has been applied incorrectly to your account, our support team is the right place to start. Players in Kuala Lumpur and across Malaysia can reach us through the channels below. We aim to respond to terms-related queries within one business day and will confirm any outcome in writing via your registered contact.

Live Chat Access live chat from your account dashboard. For terms queries, describe the specific clause or transaction in question so the team can pull the right record.
Email Support Send a written query to our support address for any formal terms dispute. Include your account reference and the date of the transaction or event concerned.
Account Messaging Use the in-account message centre for non-urgent terms questions. All messages are logged with a timestamp, which helps if a dispute needs to be escalated.
POLICY PRACTICES

How We Manage Your Account Under These Terms

These terms are not static text — they reflect how maju24 actively manages accounts, handles data, and responds when something goes wrong. Each of the four areas below maps to a real operational practice, not a generic promise.

Account Data & Retention

We retain your account data for as long as your account is active and for the period required under applicable law. You may request a summary of the data we hold by contacting support via live chat or email.

Cookies & Session Tracking

Our platform uses session cookies to keep your account state stable across pages. You can manage cookie preferences in your browser settings, though some account features depend on session cookies to function correctly.

Account Security Obligations

You are responsible for keeping your login credentials private. Any transaction completed with your credentials is treated as authorised by you. Report suspicious access to support immediately so we can suspend the account pending investigation.

Requesting Term Changes

If you disagree with a term or wish to formally dispute how a term was applied to your account, submit a written request via the email support channel. We will acknowledge your request and respond within the stated handling window.

Frequently Asked About These Terms

These are the questions we hear most often about the maju24 terms. If your specific situation is not covered here, live chat or email support can give you a direct answer tied to your account record.

Yes. Every funding method — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — falls under these terms. The account the funds come from must be registered in your own name.

We will suspend the account and notify you via your registered contact. You can submit a written appeal through the email channel within the timeframe stated in the suspension notice.

No. These terms permit one account per person. If multiple accounts are detected sharing the same identity or payment method, all linked accounts are flagged for review and funding may be held.

We send a notification to your registered account when a material change is made. The updated version takes effect from the date stated in that notice. Continuing to use the platform after that date counts as acceptance.

Eligibility is addressed in the terms and depends on your local law. Access is available only where permitted under applicable law in your region — this applies regardless of your payment method.

Submit a data request via the email support channel, quoting your account reference. We will respond with a summary of the data held and the retention period that applies to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.